DesktopOperator
This Attendant Console is a convenient switchboard application for receptionists and attendant services. The solution allows the switchboard operator to reliably and efficiently accept and dispatch each incoming call. An integrated directory service allows complete line monitoring by displaying presence states for any line in the system.
The client is SIP-based and built on open standards. It comes with automatic provisioning and remote management.
Key Features
- HD Audio (G.722)
- HD Video (H.264,VP8 up to 1920x1080 and H.263+)
- 1-1 Chat / Chat in rooms
- Queues for efficient call management
- Integrated into the Cloud Call Center
- Integrated SIP-based softphone
- Displays user availability in real time
- Integration of multiple directories, including PBX, enterprise, Outlook, etc.
- Speed dial groups (BLF)
- Dynamic contact search
- Integration into 3rd party tools with TAPI and ActionURL
- Automatic provisioning and remote client management
