Check into your hotel – with TELES

For hotels, the telephone is not just another means of communication like the internet, fax and email – it is the central hub for the internal management of staff and rooms, as well as for booking processes and of course for comforts, such as air conditioning or satellite television. This is why hotels place such emphasis on having a PBX capable of offering smooth processes, reliable services and secure, failsafe systems. Family-run hotels with a limited numer of rooms shy away from costly investment in communications infrastructure. They need an affordable solution. Hence, the hotel market is worth a closer look for carriers and service providers – the German hotel market alone has the potential of more than 200,000 ports. And across Europe, this rises to several million ports.

With its Application Server TELES has exactly the right solution here: a modern, cost-effective and highly available cloud-based telephony solution that is easily scalable and completely client compatible. The best thing is that the hosted PBX from TELES is scalable, allowing carriers to listen to the needs of smaller hotels and respond with customized offers. Hotelkeepers need not buy a pig in a poke. They just buy what they really need. The TELES solution is so flexible that the available infrastructure – including analogue end devices – can continue to be used regardless of the manufacturer, with the rollout itself an automated process. Hotels can concentrate on their core business and not deal with cumbersome communications and network technology or with the maintenance of an oversized traditional PBX.

With the TELES solution, carriers can tap into new markets they have not previously focused on. The facts speak for themselves – the Application Server can be easily docked onto front office systems and supports service features required specifically for hotels, such as voicemail, wake-up services, check-in and checkout, IVR, e-faxes and voice recording. Ready for more? The TELES solution supports the 33 most common hotel reservation systems (PMS) – including the leading Fidelio, Protel and Amadeus systems. And we have even thought about a GSM/wifi solution. Moreover, the carriers benefit from the flexible licensing models, on the basis of which attractive product packages for the hotel industry can be marketed under their own names or – thanks to white labelling – provided via partners.

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