March 14, 2017

Facilitating Corporate Communications: Why Complicate What Can Also Be Done Easily

T-Mobile Austria offering its customers a central telephone system for mobile and fixed-network telephony

Berlin/Vienna, March 14, 2017. Mobility and flexibility – this is what executives expect from their employees, customers from a business and a business in turn from its telephone system. And mobile telephones have already taken us a step closer to being more flexible and mobile. Yet for that, using a mobile phone means having to forego many of the familiar and valued functions and features that we know are available with a modern PBX (private branch exchange), such as a manager-assistant function, conference calls, a busy-lamp feature, extension dialling, Voicemail 2.0 (with email delivery), CTI functions (e.g. click2call or Outlook plug-in), IVR, ACD, queuing, etc.

T-Mobile Austria, the second largest mobile network operator in the country, provides with All In Communication both to its customers: The geographic independence of mobile communications with the convenience and performance capabilities of a private branch exchange at the same time. And TELES has provided the solution here: With the TELES Voice Application Server and the Interconnect Server, all of the benefits of these two – previously separate environments – merge to become a single composition for communications. "The TELES solution combines the benefits of mobile telephony with those of a modern telephone system on a centrally administered platform. Which lets us provide an optimal response to satisfying our demanding business customers’ requirements for a leading-edge communications solution," Matthias Fiegl from T-Mobile’s VP Business Marketing & M2M Services explains.

Achieving a Decisive Simplification in Corporate Communications

A range of business locations with employees out in the field and in their home offices – this has become the norm for many of today’s companies. With the result that being able to guarantee the availability and reachability of all their employees, regardless of where they are working, now have absolute priority for T-Mobile’s customers. Because this represents the only way they are able to achieve and secure the quality and service within their own companies. And the virtual telephone system hosted in the T-Mobile Cloud is the response to this. It fulfils the highest technical safety and security requirements and combines fixed-network with mobile communications. With the gap between these two strictly separated system environments, as well as cumbersome forwarding, rerouting and high bills, a thing of the past. All of the subscribers are now easily reachable at all times; they can dial and avail of all the usual advantages of a modern PBX, and they can freely select their terminal end device.

Unified Communications: One Call Number, a Range of End Device

Not only has mobile telephony made us far more flexible, but more mobile as well of course. Yet if we are honest, several aspects have also become more complicated as a result. Such as a fixed-network extension number, a mobile number, two voiceboxes, two telephone directories and then those annoying calls when relaxing in the evening if we forget to switch the phone to mute. In such a situation, would it not be far easier to have just one number at which we can be reached on both our fixed-line and our mobile phone? Or how about being able to define at which times your fixed-network phone and at which times your mobile phone, or both if need be, ring? Would that not be far more convenient and especially far more efficient as well? Yes it would be – and it is.

"The solution from TELES lets subscribers take calls on a mobile and fixed-network number at whatever terminal they prefer – regardless of whether it’s at a modern IP desk phone, on their PC or Mac via the Desktop Client, or as usual on their mobile phones – and that without needing any extra app whatsoever! On top of that, they can decide to provide just one single number and still be reachable on it via their smartphone or their IP terminal," Oliver Olbrich, Co-Chief Executive Officer of TELES, said, underscoring the benefits.

By merging a fixed-network private branch exchange and mobile communications, the end customer can enjoy all the advantages of modern PBX telephony with each and every end device. With contact lists, favourites, voiceboxes and conference rooms thus being reachable from everywhere.

Flexible, Individual and Scalable

T-Mobile was seeking a solution it could utilise in the most diverse corporate models and scenarios. The TELES solution can be individually designed and tailored to the customer’s requirements. With the functionalities and end terminals selectable on the basis of the specific needs, and the numbers of subscribers easily adjusted. Legacy equipment, such as analogue door openers and faxes, can also be integrated. Permitting the optimal solution to be assembled for each and every customer. Through which, not only do they become more flexible but also more efficient as they benefit from the performance capabilities of a modern cloud-based PBX without having to define and determine a fixed scenario or a specific end device.

Download Case Study: "Mobile Work Requires a Clever Communications Solution"