Maintenance by the professionals

Fault analysis and correction, as well as software upgrades demand in-depth understanding of the telecom infrastructure and environment. Many business customers as well as some network operators prefer to turn the maintenance of their telecom infrastructure over to the professionals.

Based on service contracts with a service-level agreement (SLA), our consultants and developers work with the customer to precisely specify the scope of the maintenance services: We determine with the customer just what quality level is required for continuous and periodic services as well as the performance limits the system must not violate. Our customers measure our success by how well we do this. Our experts or our skilled partners are available around the clock, seven days per week, anywhere on the globe.

One special service we offer to network operators is proactive monitoring of systems with an eye for capacity peaks. This helps network operators to avoid failures and thus safeguard their own revenue stream.