Permanent Call Recording (PCR)
Call recording is a vital component in documenting call data and improving quality in a call center.
With the TELES Session Recording Server (SRS), you now have a cost-effective solution for call recording in all business areas. You manage the recorded calls via a web-based portal, with the search function available whenever you need to access a recording.
What can the TELES solution do?
- record data 24/7
- store records in the agent's UMS box or the ACD group's box
- allow IVR Opt-IN and Opt-OUT
- allow data search by time, name and number
How is the TELES solution constructed?
- based on the SIPREC standard
- supports Oracle and AudioCodes SBC
- supports AudioCodes and Dialogic media servers
What is recorded and when?
- incoming, outgoing or all calls
- only external calls or all calls
- permanently
- within a given time frame
In addition to a proprietory solution, TELES offers integration of the ASC recording solution. ASC is a leading provider of software for multi-channel recording, and quality management and analytics, whose solution provides evidence-proof recording and archiving in accordance with MiFID II. For more information about the ASC product, please get in touch with your TELES sales contact.
